For the past few days, email stopped sending and recieving from and to Outlook and Yahoo. I checked my password, POP settings, and even made sure I was signed in to Yahoo via the web and still nothing.
Jan 27, 2017 - My All Mail tab gives me 'No Messages', and I still get a 'Syncing to your mailbox. Any emails after letting the app sync all night -- IMAP /always/ times. Generated by google for accessing emails/imap from Mac Outlook. In fact, when not looked after, Outlook can become nearly useless. Fortunately, there are several things you can do to make Outlook not only usable, but significantly improved.
I receive the error message 'The server for account 'Yahoo' returned the error 'AUTHENTICATIONFAILED (#MBR1213) Pease verify your account by going to.' Your username/password or security settings may be incorrect. I followed instructions and still nothing. However, I can still receive email on my phone. Please assist if you can.
If you haven't already, we recommend reading our step by step tutorial for your specific client: Are you Getting any Error Messages?. If you are receiving an error, it is best to review your email account's basic configuration in your email client. Please ensure that you are using your FULL email address as your username, and not your cPanel username. Please ensure you are using the correct password. Your email password is the password you set when you initially created the email account within cPanel. Please ensure that you do not have an option enabled that is similar to, ' Log on using Secure Password Authentication (SPA)'. If the error message you are receiving is actually a password prompt, please reset your email account's password within cPanel and test again.
You can reset the email password by logging into your cPanel, accessing the Email Accounts section, and clicking the Change Passwordlink next to the email account you are working with. If you are getting an error message, but it is not a prompt asking for your username and password, contact our Support Department for further assistance and be ready to supply the full error message that you are receiving.
If you are not receiving any error messages, log into your Webmail and ensure that you have email in your INBOX for your email account to download. You can log into your webmail via example.com/webmail. Be sure to replace example.com with your actual domain name, use your full email address as your username, and use your email account's password as the password. If you see emails in your INBOX from within Webmail, then your email client should be able to download them. Open your email account's settings from within your email client and be sure that you have your POP/SMTP server set to mail.example.com, with example.com being your actual domain name.
Both Webmail and an Email Client:. If you have setup an email account in your email client ( Microsoft Outlook or Mac Mail for example) as a POP account, then you may not have the option enabled to leave a copy of the email on the server. By default, your pop account will connect to the mail server, download, and remove all email on the server for that particular email address. If you check with your email client first and then check with your webmail, your webmail will not be able to find any email as it was downloaded and removed from the mail server by your email client. Most email clients solve this problem by allowing you to connect and leave a copy of the email on the server. This in turn allows you to download your email from more than one email client. This setting can be set within the advanced settings of most email clients.
For example, in Microsoft Outlook Express: Open the email account's settings, click the More Settings button, and then click the advanced tab. You will then see an option at the bottom to leave a copy of the email on the server. In most email clients, you will also see an option to leave a copy of the email on the server, as well as to delete it after a set number of days. If you don't ever delete the email from the server, sooner or later you will reach the disk quota of your email account and will not be able to receive any new messages.
If you are still experiencing issues, please contact our for further assistance. My email account is working fine, except that I'm not receving automated email notifications from my voicemail company, AnswerNet, when someone leaves me a voice message on my 1-800 number. AnswerNet has rebuilt my system twice and it tests good with my other email accounts (on other servers). I've checked my spam and trash bins in Mac Mail and webmail (Horde) and both are identical (empty).
I have no spam filters active, so I'm wondering if the AnswerNet domain may be blacklisted. Email sender is 'Asterisk PBX ' and their message contain WAV file attachments.
Sorry for the problem with receiving email. If you have users who are using multiple devices to get email and they're using POP3, then the problem may be that the email is downloaded on one device and not being seen in webmail because of that. The easiest way to rectify that issue is to make sure that any devices accessing the email account in question be using IMAP instead of POP3 for the mail protocol. If the problem persists and the steps in the above article are not helping, then I recommend that you contact our live support team using the contact information below. Sorry for the problem with receiving email.
I checked the MX records for your domain and you have settings for both GMAIL (Gsuite) and a normally hosted mail account. Additionally, the domain setting for the website is set with a priority of 25. This means that the mail server currently receiving your messages is the one from Google (which has a priority of 0 for one of its settings). Using 2 MX server for a single domain name will cause problems with receiving emails. You will need to correct that before your email will operate properly. If you need further assistance, my recommendation is that you contact our live technical support team. They can walk you through the needed settings.
Hello, My email address using your service is [email protected]. Our server has been moved recently to a new one and I made all the changes accordingly (new server is secure 157.inmotionhosting.com) Since that day, I don't receive any email I try to send to myself from other email addresses, both from webmail or client (mail on mac). I only receive email if I send an email from my [email protected] address to my [email protected] address.
However, I can send email from my [email protected] address to other addresses and I receive it. And in the 2 case above, I can see the emails on my different devices. Could you help please? As it's a professionnal address, it's quite annoying.
Awaiting your reply. If your account was moved to a new server and you are not using the InMotion Hosting name servers, then you will need to reach out to the administrator of your name servers for your domain, to have them update the DNS records to route the domain to the new location. I recommend contacting whomever you purchased the domain from for guidance on how to change the name servers/DNS. Since you are receiving mail locally and able to send but not receive from other addresses, this corroborates the fact that the DNS has not been updated. I hope this helps! You should check the MX server settings as well as your domain name server settings to make sure that the change has not affected how your email is supposed to be delivered.
Make sure that the domain's settings are pointing to the correct location and the mail server (MX) settings should be set to the mail server that you're using. If you want to have this handled immediately and you're hosting with us, then contact our live technical support team. If you want us to look further into it, then please provide the settings you're using with your mail server as well as the related domain. I'm sorry to see about your email sending/receiving issues. Are you able to send/receive emails through? If not, then you should for assistance with your account and the services they are providing. If you are able to send/receive emails through their website, then you will need to trouble shoot your MacMail client.
If you are using an email address provided by Spectrum, you would need to to set up MacMail on your MacBook Pro. You can use our guide on, just be sure to keep Spectrum's settings available for you to follow along with. If you are receiving any specific errors, please feel free to post them and your censored email address (i.e. Please be mindful of any sensitive personal information that may be in the errors, simply remove or censor those details out as well. With those details we may be able to assist in finding a solution.
Since this is a Community Forum, any help is free! Our Live Support, however, is exclusively available to InMotion Hosting customers. Sincerely, Carlos E. Hello Laura, Sorry to hear you're having problems with receiving email. In order for us to help you we would need some details on your email setup and the problem. Make sure you go through the Troubleshooting steps in this article. Then answer the questions that are asked.
Please provide your account information (if you are an InMotion customer) and any relevant information concerning the issue such as the email client you are using, email client settings, error messages or steps to duplicate the issue. If you wish to handle this issue privately, then please submit a ticket to our technical support team. If you have any further questions, please let us know. Kindest regards, Arnel C.
Sometimes when i sent email from an android device, the email goes as MIME format. Any suggestion please. MIME-Version: 1.0 Content-Type: multipart/alternative; boundary='-com.samsung.android.email612170' -com.samsung.android.email612170 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: base64 RGVhciBTYXdzYW4sClRoYW5rIHlvdSBmb3IgdGhlIHVwZGF0ZSwgd2lsbCByZXZpZXcgYW5kIGdl dCBiYWNrIHRvIHlvdSB3aXRoIGEgY2hhcnRlciBxdW90YXRpb24gc29vbi4KCgpSZWdhcmRzLApT YW1lciBBcmFmYXRDaGFwbWFuIEZyZWVib3JuIC0gRHViYWkrIDk3MTUwNDgxMjc0M0dNVCsgNAoK CgoKCi0tLS0tLS0tIE9yaWdpbmFsIG1lc3NhZ2UgLS0tLS0tLS0KRnJvbTogU2F3c2FuIEFsSmFk YWVsIDxzYXdzYW4uamFkYWVsQGx1eHVyaWEtcy5jb20. Hello Kartik, The normal way that adding an email account in one client affects the email client in another (in this case your phone) is when the account being pulled in Outlook is using the POP3 protocol. If it's using this protocol then ALL email will be downloaded to the Outlook client, into the Inbox. There will be no mail to synch at your Android. Try using the IMAP protocol and then you should be able to access it on multiple devices.
I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C. Hello Stuart, Sorry for the problems with Outlook receiving emails. You say that nothing comes in for 30 minutes, but you don't indicate if you're receiving emails AFTER 30 minutes. I would first check webmail. InMotion provides an online solution through webmail.
If you're able to receive and send emails normally through webmail, then the issue is not server-side. If you are an InMotion customer, please provide your email client settings so that we can review them. We would also need more information about the Outlook version you're using. I looked to see if there were any Microsoft support responses on this issue and you may want to review this.
The Microsoft forum moderator has a detailed explanation on the issue. If you are an InMotion customer and you want the issue handled privately, then please contact our for further assistance on the problem.
If you have any further questions or comments, please let us know. Regards, Arnel C. Hello Regina, First, we would need more information on your account in order to help you. What email address?
Also, how are you accessing the email account? Have you tried to access it through webmail?
Finally, any error messages or steps to reproduce the problem would also help us enormously. If you wish to have the issue handled privately (as all correspondence on the website is public), then please submit a verified support ticket to our live technical support department. I hope that helps to answer your question! If you require further assistance, please let us know!
Regards, Arnel C. My coworker and I have outlook for email and share the same domain. When she or I query the db the data is sent to the email address for us both, though for about 24 hours she never received the redundant email that I did. We both ran the query and selected both are emails as the recipient. Today the emails are coming in to us both, but the emails that didnt come in yesterday never did come in.
We do not have the ability to know if a bounce back occurred only that for about 24 hours emails from db query didnt go to her. She did receive emails from myself and other external addresses during that time. Please explain? I was able to send emails using my Outlook 2013 just fine, but my incoming emails wasn't downloading into my inbox, even after a successful configuration test.
I logged into my webmail Horde and I had unread emails sitting in my inbox. I then got on a InMotion live chat support with Julian who directed me to the More Settings - Advanced tab and had me enter 'INBOX' (all caps) in the 'Root Folder Path' field. I closed the settings, opened my Outlook, and all my emails downloaded into my Inbox!! Thanks, Julian, for your quick thinking!!! Hello, there this email: [email protected] that has sent many emails to [email protected] but the last one didn't receive any and the first one doesn't have any bounce back emails. HI, I HAVE PROBLEM WHILE SENDING MAIL FROM GOOGLE ACCONT.THE ERROR AS FOLLOWS Delivery to the following recipient failed permanently: Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain. The error that the other server returned was: 550-5.1.1: Recipient address rejected: User unknown in virtual alias table 550 5.1.1 Please see for explanation of the problem.
Hello Kelly, Sorry for the continuing problems. I spoke with TJ about the issue and he said that now that we see the error, it appears to be related to a certificate not renewing at the client level.
If you are using Microsoft Outlook (or any of their email clients), please try removing the account and then re-adding it to see if it will fix the error. Make sure to backup the user's email before removing the account (or at least move their saved mail offline). If the issue is occurring with a non-Microsoft email client, then TJ had still recommended re-loading the account to see if that would fix the error first. I hope this helps to answer your question, please let us know if you require any further assistance.
Regards, Arnel C. Hello Collins, Sorry for the problem with your incoming email. When I looked at the MX records for your domain, they're all pointed to Google.
Your emails should be going to the Google mail server. If you continue to have the problem, we would need a little more information on the issue in order to troubleshoot it. Could you please reply with a copy of the bounce email that you're receiving? We would be able to investigate the matter further at that point. If you have any further questions or comments, please let us know.
Regards, Arnel C. Hello Vernitta, It appears that with the first message you have the wrong server settings. If you're hosting with InMotion, you can find your email settings. You would need to go back into the setup and correct the settings. Make sure you're using the full user name ([email protected]). The second error message is actually pretty common.
If you're using the server name instead of your domain name, then validation message for an SSL certificate would appear. This is because the email client is trying to MATCH the two. However, this is actually a normal thing, as the SSL certificate for shared server would not be using your domain name, thus the 'host name mismatch'. So, as long as you see that the server name that you're using matches with the email settings for your account, then you can bypass that error message and basically tell the email client (your Outlook program) that 'it's okay' and secure. I hope this helps to answer your question, please let us know if you require any further assistance.
If you do require further assistance, please provide more specific details about your account, such as the domain name or use name. Regards, Arnel C. Hello sriyaditha, The links you provided do not show that anything is incorrect. Emails that are received late are not a problem as email was initially created to be received within 24 hours.
It is normally much faster, but within 24 hours is within the scope of its design. As for emails being lost, that may be an issue.
If they are being rejected outright you should get a response from the receiving server known as a 'bounceback' that will contain an error message. This message, though cryptic, would be the reason why it was returned. If you have one of those, you can contact your support team and they can investigate that specific error for you. If you are not getting any bounces indicating the email was rejected, then you will want to contact your support to have them review the specific emails to see if they were received by the other server. If so, then you will want to have the other side check their email logs to see what happened to the emails. Kindest Regards, Scott M. Hi Guys, I'm having a problem receiving emails.
I can send emails from my webmail but when I try to reply from my google Account I get nothing but an error which says: Delivery to the following recipient failed permanently: Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain example. The error that the other server returned was: 550 5.1.1 Recipient not found.
I'm not very experienced with email configuration, I appreciated any help here. Recently I migrated my account from hostgator to knownhost along with the emails. I currently use roundcube.
After migration there are a 3-4 people who I cannot send or receive emails from. I have deleted their address and then re-entered, but no luck. Before migration there were no problems.
Any suggestions would be greatly appreciated. Here is the message I receive No Such User Here - This is a copy of the message, including all the headers. Return-path: Received: from localhost (::1:51555 helo=onlineinternetresults.com) by host.onlineinternetresults.com with esmtpa (Exim 4.85) (envelope-from ) id 1YvSWs-0001Lf-2U for; Thu, 21 May 2015 11:37:02 -0400 MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII; format=flowed Content-Transfer-Encoding: 7bit Date: Thu, 21 May 2015 08:37:02 -0700 From: Ria To: Dar Subject: test Organization: Message-ID: X-Sender: User-Agent: Roundcube Webmail/1.0.5.
Hello Ria, Thank you for contacting us. A 'No Such User Here' message usually means the email is being delivered to the server, but the email address does not exist, or is not setup. I recommend checking the email address for typos, or misspellings first, since this can cause this error. Also, our, can help determine the cause of some bounced or returned emails. We are happy to help you troubleshoot further, but will need see the full bounced/returned message to help determine the problem. Thank you, John-Paul. Hello Team, I am facing 2 problems in while sending/recieving my emails to/from my customers through my domain email ids.
FIrst Problem - While sending out emails to some of my customers, who have their own domain, my emails are bouncing back with below line - - 554-Service unavailable; Client host mail-pd0-f173.google.com blocked using 554-Barracuda Reputation; 554 - I have updated my reputation at baracudda and currently it is not poor. Still the emails are getting bounce from some of my customers with same message as above. I also tried sending it through a different internet connection, but same issue was encountered, ruling out the ISP related problem. Can you please help me identify the root cause for this so that I can fix this issue. Second Problem - The second problem that I m facing is that sometimes when an email is recieved (from internal or external) to multiple recipients, it gets downloaded to the outlook profile of some of the employees of my company, but on others it creates the problem.
The problem is that the particular email would download on the machine and after download, the outlook would crash showing 'send-dont send' message ( on XP machine) and on restsarting the outlook, the same email would download again and the outlook would crash again. This happens arbitrarily to some of the emails, mostly having attachments( but sometimes with the mails without attachment also) the emails on the webserver coming after that email would not download on the outlook on such machine. What I do currently is that delete that email from webmail and then run the outlook, and it downloads all the emails to the outlook. Any thoughts on the reason why this is happening and how to fix this? Regards, Rajesh. Rajesh, I'm sorry to hear about your problems with email.
First, if you continue to have emails bouncing due to the reputation issue, then you need to take a close look at the email bounce. It should give you the information that enables you to determine WHY the email is not being delivered. The second problem looks to be more of a client issue than a server issue. The way you're describing it, makes it random and very hard to diagnose.
You need to isolate when it happens once and see if you can duplicate the problem based on the data you have from that one incident. If you're using Microsoft for your email servers or for your clients, you may need to contact Microsoft or hire a developer that look at that issue in more detail to determine its cause. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C. After updating Win 8.1 this AM, I cant receive email in Outlook 2013.
I get an error message: 'Your server does not support the connection encryption type you have specified. Try changing the encrytion method.' I haven't changed any settings in my email account. Using c-panel, I reviewed all settings as suggested by InMotion- settings are exactly as specified.
I called Tech Support-spoke to mark P who said this an Outlook update issue. He suggested article relating to issues affecting Outlook and IMAP, dated Jan 15, 15. Found that but I am NOT using IMAP so the fix is not applicable to my problem. I'm setup as a POP3 account.
Sure would appreciate some help that actually helps. Sue, Sorry to hear that you're having problems with the settings for Microsoft email client.
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This primarily has to do with their latest security release on May 12. Basically, if you're using the TLS setting then you should not be using ports 995 or 465. Try using ports 110 (incoming) and 587 (outgoing). You're not making a secure connection (not using SSL) with these settings. If you want to use SSL, then you must set your client to explicitly use 995 (incoming) and 465 (outgoing).
If you continue to have problems, then please consider sending the issue to our live technical support team. They can handle the issue privately. Replies in the Support Center are public domain. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C. Hello Satish, Sorry for the problems with receiving emails with your account. Unfortunately, you given us very little on which to investigate the issue with your account.
Typically on our servers, there are many email accounts that operate, if ONE is not operating, then we need to be able identify WHO it is by either an error message, domain name, or email setting. Basically, if the entire server was not working, we would immediately know - but we'd need some type identification info from you in order to determine that an issue exists. The tutorial above gives you some good guidelines one what to check.
Can you tell us if you have gone through any of these steps and what settings you're using? If you prefer this issue to be private, then please contact our live technical support team via email/chat/email. The contact information is below. Please provide some more information on the issue and we can investigate the issue in more depth. Kindest regards, Arnel C.
I am experiencing a problem with my doamin email acocunt. Issue explained below: We have purchased a domain and created a domain email id say ' [email protected]' We connected it with our gmail account. Email were recieved properly at the begining time. That is all mails, server mails, customer mail etc. We are only recieving email from servers. That is an email sent directly from server are recieved to our inbox.
But when users send email from their personnel or other email accounts, the email is not recieved into our inbox nor in any email folder options. Even in Spam. So here i want to make it work properly as before. Please let me know how to solve this issue and looking forward in hearing from you guys. Arnel Hi, The email address is the one I registered with you.
But I note that in the bounce back message the email address has an additional didget between day and @, please see below. Reporting-MTA: dns; rgout04.bt.lon5.cpcloud.co.ukReceived-from-MTA: dns; webmail01.bt.ext.cpcloud.co.uk (10.110.12.1)Arrival-Date: Sat, 28 Mar 2015 18:33:15 +0000 Final-Recipient: rfc822; Action: FailedStatus: 5.1.1 (bad destination mailbox address)Remote-MTA: dns; aspmx.l.google.comDiagnostic-Code: smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try r n550-5.1.1 double-checking the recipient's email address for typos or r n550-5.1.1 unnecessary spaces. Learn more at r n550 5.1.1 x16si7868879pdi.174 - gsmtpRegards David.
Hello Kathy, We do not block any incoming emails unless they are on the SpamCop or SpamHaus blacklists. Our servers themselves do not have individual block lists. Each cPanel account can create their own, but there are no defaults set for that. You may want to check with our department to check for specific incoming mails if you know the domain they are coming from and the approximate times. We can see if the emails made it to our servers and if so, check to see what happened. Kindest Regards, Scott M. Hello Mindy, Sorry for the problem.
There are many reasons that you might be having problems with Outlook synchronizing. I would start with double-checking your - make sure that they are correct. Microsoft has also published several fixes that may need to be applied. You should check to make sure that your version doesn't have an update that can address that problem. If you continue to have problems, then please provide us more information about your account (if you're an InMotion Hosting customer) and provide the version of Outlook that you're using. If you're not a customer with InMotion, you may want to speak with your email host or Microsoft technical support to determine problem with the email client.
Kindest regards, Arnel C. Hello Jamie, Sorry to hear that you're having problems with your email accounts. Since the issue is centered around two third-party email hosts, we can try to give you advice, but we would not be able to directly look at the email issues. You will need to speak with the hosts of your email accounts for specific. However, let's start with accessing the email accounts over the web.
You stated that 'these e-mail addresses are.not. showing up on my respective webmail pages'.
I'm not sure what that means. Did you attempt to access your gmail account directly on your internet browser using gmail.com? If you are not accessing your Gmail account this way, I would try that first. If you're using POP3 protocol to get your email through your MacMail client then bear in mind that the way POP3 works is that it downloads the message from the email server into the client.
So your inbox emails would be going to the email client that is connecting (using POP3). Meaning that you would not be seeing emails if you were to login directly to gmail - if they successfully were downloaded to your email client. I would check this first as Gmail is usually VERY reliable. You can also use Gmail's tools such as the tool to help you track it down.
The only problem is that it's not easy to find a direct person to help you with the gmail issue. For your Earthlink account, I would recommend that you contact your host and see if there was any problems with email. If you're losing both Gmail and Earthlink at once, it more likely that the problem rests at your computer. Remember that you MUST be logged into the correct email account to see those emails.
Make sure to double check your settings determine that you're logged into the correct account. I apologize that you're having problems with email and that we can't directly look at the issue. Hopefully, my explanation will help to pinpoint the issue. Kindest regards, Arnel C. Thanks for the reply, Arnel.
Yes, I meant that I am logging directly to both my earthlink and my Gmail accounts on internet browsers, and the messages are not there. I called Earthlink and they were incredibly unhelpful. I am going to call back when their Level II tech is available.
In the meantime, I will call Apple since it is most likely an Mac Mail issue. The weird thing is that my Earthlink account was clearly hacked because someone messed with certain settings. But that wouldn't explain the Gmail issue.
Anyhow, thanks for your help. I am having the weirdest problem. I have two e-mail addresses funneled into my Mac mailbox - one earthlink and the other gmail. It has come to my attention that I am not receiving all my e-mail addresses at BOTH addresses.
Even stranger, these e-mail addresses are.not. showing up on my respective webmail pages. I figure this.has. to be an issue with my Mac mail since I am not receiving messages at two completely different e-mail accounts (earthlink and gmail), right? I have no idea what to do or how to remedy this or what the problem could be. I am stressed over this issue as the gmail is my professional work account and I am worried about work correspondence I may be missing. And, just to be clear, I have checked every available folder for the missing e-mails - spam, all mail, promotions etc.
I have no idea if anyone is still looking at this thread or not, but if you have any useful advice for me, I would be so grateful. Otherwise, I guess I just have to create a completely separate new address and only use webmail? Thanks in advance:).
I faces a strange problem yesterday. I just moved to inmotion from my old hosting like couple days ago. A client of mine(working and mailing me from like 5 years), was trying to contact me via email and was getting bounce back (he was not making any spelling error as he was having me in his address book and he was just selecting it and mailing me from there, so obviously no chance of error).He called me about the problem. I mailed him to check if my webmail working or not. He received my email successfully. When he replied that email, I received his mail successfully.This happened with one of my other customer just today(same thing.
Can not send me mail directly. I mailed her, she replied back and I got it.)Will you please put some light on this issue?Thanks you.P.S - I gave my client all of my email IDs which are hosted with inmotion with different domain names and non of them was working their side. But during reply it was working fine. Strage but problem must be solved. Hello Bob, Thank you for contacting us today. We would have to see the error in the bounce message to provide a specific answer.
But, it is possible you were being affected by from switching over to us. Essentially, when you make a change to DNS (such as a nameservers change), it can take time to push out to the world. Possibly the people trying to email you are on a network with a DNS server that had not updated yet. As long as you have with us, and successfully it will work. If you have any further questions, feel free to post them below. Thank you, John-Paul.
Hi, I am having problems with Yahoo. Since September I have noticed that I am not receiving any mail from a specific email address (@aol.be).
I find it weird because I used Yahoo for 5 years and this never happened. By the way I found this when I have checked my Spam folder, one mail was there stating that they have send lot of mails which I really don't receive, and they are also asking responce but I have send a lot of mails to them. I only experienced this on AOL, other mails are coming without problems. Its quite frustrating because that specific email address was very important. Any suggestions on what can I do? I really need help on this.
I am attempting to list some discontinued products on Craigslist and the final step in the process has them sending an email with a live publishing link. I have tried three different listings and waited over 24 hours in case they were held up, but still nothing. I am using Roundcube through webmail and I am told that SpamAssassin.is. enabled in Cpanel. Is there a spam folder of some sort in Cpanel where these messages may be sitting?
I am able to receive email from others (haven't had any reports of missed ones). Thank you for your help. This error message means that we tried to reach the server of the person you’re sending an email to, but didn’t get a reply, so we couldn’t send your email. This could be a temporary problem, and we suggest you try again later.
You could also contact the customer service department of the other domain (the one you’re sending to). The problem might be because:. The other domain doesn't have up-to-date MX records or is otherwise misconfigured. The other domain is blacklisting or graylisting messages from Gmail. The other domain has temporary networking problems.
Hello Linda, and sorry for the issues! I've gone ahead and replaced your private emails with some example ones before making your comment public. It looked like there was a problem with the particular email user's permissions on our server. This was what I found in the mail log on the server: F= temporarily rejected RCPT: requirefiles: error for /home/userna5/etc/example.com: Permission denied I corrected the permissions for the /home/userna5/etc/example.com directory, using of course you domain name instead. It looks like there was some queued up mail that all delivered in a few minutes. Please let us know if you run into any further issues, it looks like mail should be working for your account normally again now.
Hello Gordon, Thank you for your question. We are happy to help, but will need some additional information. Are the emails being returned as 'bounced' or 'failed' messages? If so, our tool may help provide more information on the problem. Is the recipient checking their 'spam' folder, in case it was flagged as spam?
If your problems persist, it may be easier to contact, so they can review the mail logs while you are attempting to send the emails. If you have any further questions, feel free to post them below. Thank you, -John-Paul. I have reports from 2 unrelated sources of email bouncebacks of emails sent to ANYONE at my domain. I'm focusing first on troubleshooting through my spam filter provider at vcn.com but I am becoming concerned that my domain has become blacklisted. One of the individuals who can't send emails to anyone at our domain is using msn.com; the other is unknown at this time. We can SEND emails to these individuals.
They can't reply or generate emails to us without the bounceback. Is there anything you folks at inmotion hosting can do to troubleshoot this for me?
Janet Jordan. Hello Janet, As this article is viewable to the public I've gone ahead and removed your private information about your domain from this post. Looking at the mail logs on the server I do see your domain is handing quite a few bouncebacks due to the people trying to send you messages sending from a mailing IP address that is blacklisted. It is not your domain that is blacklisted, and this is why you can still send email out to them. You can read more about, and if the individuals trying to message you are getting a bounce-back due to them being on a blacklist they could. I'm guessing that more than likely due to the recent that potentially exposed a large portion of private Internat data to hackers. That hackers have probably compromised a large number of free e-mail accounts like msn.com, hotmail.com, yahoo.com and others.
Then if those hackers are spamming out from those compromised email accounts, they can in turn get those mail providers mailing IP addresses blacklisted for the rest of their users. The information contained in the bounce back message should always give a pretty specific reason why the message wasn't delivered. Looking at the mail logs it seems like most of the people getting bounces to your domain today are sending from IPs that are listed on SpamHuas.org. If you'd like us to take a further look into any specific bounce back for you, please provide us with the full text of the bounce back message so we can further investigate it.
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